The impact of your attitude

The impact of your attitude

It goes without saying that teams often go beyond what is expected of them but how can we all improve? Having the right attitude towards continually helping each other to grow will see your team go from strength to strength.

This module looks at the best way to give and receive feedback so you can manage how you react and the impact this has on the rest of the team.

Summary

As an individual, you will already have self-awareness and self-control which helps you to keep strong emotions in check at work. It is natural to feel an emotional response when you receive feedback from a customer or a colleague, but you can control this.

What you have no control over is how the person you give feedback to will react and if they will choose to act on the feedback or not. Effective feedback is feedback which is clearly heard, understood, and accepted. Those are the areas that are within your power.

The intention of feedback is so that you can improve, everyone has areas that they can improve, in the same way, everyone has their own individual strengths.

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What you need

  1. Have what this module looks at and video on the screen ready to play.
  2. Room for the team to be together in pairs or groups.
  3. Exercise sheets to share.

Exercise

This exercise will allow the team to practice giving and receiving each other feedback. Feedback should not just happen in formal meetings, or just come from a manager. Peer to peer informal feedback allows for more timely feedback to recognise successes and help others improve. The more individuals get used to giving and receiving feedback as a team the easier it gets, the stronger the team becomes and the better our customer experience is. It’s all about having the right attitude to bettering ourselves.

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