Delivering value to our customers is at the heart of everything we do. Just as you do when you are a customer, our customers expect us to exceed their expectations and deliver exceptional service.
To support you all to deliver this and as a direct response to your feedback I am delighted to share the latest version of 11 in 10.
11 in 10 is:
Eleven (11) bite sized training modules that remind us of the things that we can all do every day to help deliver customer experience excellence.
Ten (10) minutes taken every month to review and discuss that month’s training module with your teams, be that our own people or our equally important on-site supply partners, so you can all improve the customer experience we offer together.
I hope you enjoy supporting these simple and easy to use modules on this dedicated platform where we can share our experiences and successes so that together we can ‘Shape places where people thrive’.
Andie
Andrea Penman
Chief Operating Officer | Property Management | CBRE
